Shipping Terms

Payment Method:

Users can select products according to their personal preferences and choose Cash on Delivery to place their order.

For returns, please refer to the store's return policy.

If you have any questions after receiving the goods, please contact our online customer service promptly. We are available 24 hours a day! ⏰

Logistics Terms:

Shipping Fee: Free shipping ✅

Shipping Time: After successful order submission, we will arrange shipment in sequence. The shipping cycle is approximately 3 business days; delivery service is also available on weekends and public holidays.

Delivery Time: After order completion, the estimated delivery time is approximately 7-10 business days.

Signing Instructions: Please fill in a signable address and contact phone number when placing your order.

Please inspect the goods on the spot upon receipt, checking whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. Do not check the packaging solely based on your phone before signing. If the outer box seal is damaged or has been opened, you have the right to refuse delivery.

If you cannot sign for the package in person, you can entrust someone else to sign on your behalf, but please strictly follow the instructions in point 2 above. The delivery courier is only responsible for delivering the goods to the address specified on the delivery slip. Anyone at that address (such as the front desk) can sign for the package; delivery to the designated recipient is not guaranteed.

Due to risk reasons, orders cannot be modified after confirmation. Please fill in your address and phone number accurately when placing your order. We apologize for any inconvenience.

From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you via email; please reply promptly or contact customer service. If we do not receive a reply within 5 days, we will arrange a return and refund. We apologize for any inconvenience this may cause.

Returns and Refunds

If the received goods have quality issues, you can apply for a full refund.

Please refer to the relevant records on the sales page and in the order process for return and exchange methods and conditions.

Returned goods must be in perfect condition, including all products, gifts, accessories, packaging, and accompanying documents or materials. If there is a paper invoice, it should be returned along with the goods, and a legally required credit document must be signed; otherwise, the company reserves the right to refuse the return, exchange, or refund application.

You understand and agree that when you apply for a return or exchange, or when a refund is required due to our inability to accept all or part of your order, contract cancellation or invalidation, etc., our company will handle the necessary invoices or credit documents required by relevant laws.

Frequently Asked Questions about Delivery

Q1: Can I specify a delivery time when placing an order?

A1: Different delivery time periods apply depending on the "Transportation Company" in the order delivery information.

Q2: How do I file a complaint against the courier company?

A2: You can contact the local service hotline of the "Transportation Company" in the order delivery information.

Q3: How long does delivery take?

A3: Under normal circumstances, delivery will be made within 7 business days from the date of order shipment (excluding Sundays).

Q4: What should I pay attention to when signing for and inspecting the goods?

A4: Please ensure the outer packaging is intact. If the packaging is damaged, you can refuse to accept the delivery.

Q5: Do I need to provide identification when receiving the goods?

A5: No. The courier is only responsible for delivering the goods to the address specified on the delivery slip. Anyone at that address (such as a receptionist) can sign for the goods; delivery to the designated person is not guaranteed.

Q6: What should I do if my order has been signed for by someone else?

A6: In this case, please contact the local customer service of the corresponding courier company according to the "Transportation Company" in your order's delivery information.

Q7: How do I check the delivery status of my partner suppliers?

A7: Please find the corresponding courier company according to the "Transportation Company" in your order's delivery information.

For any questions regarding specific terms and delivery, please contact service@mail.mrxxrb.com. Our customer service is available 24/7 to assist you! 💬